Managed IT Support That Works While You Focus on Business.
An IT AMC from Al Aida IT replaces your in-house IT team with a dedicated UAE-based crew of certified engineers — proactive, transparent and SLA-backed.
IT AMC Dubai at a glance
- Contract type
- Annual Maintenance Contract, fixed monthly fee
- Ideal for
- SMEs with 10–250 employees
- Response SLA
- 30 min critical · 2 hr standard
- On-site coverage
- Dubai, Abu Dhabi, Sharjah and wider UAE
- Typical pricing
- AED 1,500–3,500/mo (5–15 users) · AED 3,500–8,000/mo (15–50 users) · custom above 50 users
- Support hours
- 24/7 helpdesk ticketing, on-site during business hours
A complete IT department, on a fixed monthly fee.
An Annual Maintenance Contract (AMC) is the simplest way for UAE SMEs to get enterprise-grade managed IT support without hiring a full internal team. We become your IT department: monitoring infrastructure, resolving tickets, managing vendors and keeping your business productive.
Designed for businesses with 10 to 250 employees that want predictable IT costs, faster issue resolution and a partner who genuinely understands the UAE business landscape.
Cost Predictability
No Hiring Overhead
Faster Resolution
Proactive, Not Reactive
Everything an SME needs to keep IT running.
Helpdesk Support
Remote and on-site coverage by certified UAE engineers.
Online Helpdesk Portal
Ticket logging, tracking and KB access 24/7.
Hardware & Software
Troubleshooting across desktops, laptops and apps.
Network Monitoring
Proactive monitoring of routers, switches and Wi-Fi.
Server & Backup
Patching, monitoring and verified backups.
Vendor Coordination
We handle ISPs, OEMs and software vendors for you.
Preventive Maintenance
Scheduled health checks to prevent downtime.
Priority Response SLA
Defined response and resolution time commitments.
Three steps to fully managed IT
Assessment
We audit your environment, document assets and identify risks before quoting.
Agreement
Clear AMC contract with scope, SLAs and pricing — no hidden fees.
Ongoing Support
Monthly health reports, proactive monitoring and unlimited helpdesk.
Frequently asked questions
What does an IT AMC contract cover?+
Our IT AMC Dubai packages typically cover unlimited helpdesk support, on-site visits, network monitoring, server and backup management, vendor coordination and a defined SLA — fully customised to your environment.
How quickly do you respond to issues?+
Standard SLA response is within 30 minutes for critical issues and within 2 hours for general requests. Faster SLAs are available on premium tiers.
Do you offer on-site support across the UAE?+
Yes. We provide managed IT support across Dubai, Abu Dhabi, Sharjah and the wider UAE, with scheduled and on-demand on-site visits.
Can we customise our AMC package?+
Absolutely. Every IT AMC contract is tailored to your number of users, devices, sites and the systems we will manage.
What industries do you serve?+
We support SMEs across legal, finance, trading, logistics, healthcare, real estate and professional services across the UAE and GCC.